Login

How to log in to Jinba App

Login Methods

You can log in to Jinba App using the following methods:

• Google account
• Email address and password
• SSO (Enterprise plan only)

Login with Google Account

1. Access Jinba App

   Open your browser and navigate to Jinba App.

2. Click 'Continue with Google'

   Click the “Continue with Google” button on the login screen.

3. Select Your Google Account

   The Google login screen will appear. Select the account you want to use and log in.

4. Login Complete

   Once authentication is successful, you’ll be redirected to the Jinba App main screen.

Login with Email Address

1. Access Jinba App

   Open your browser and navigate to Jinba App.

2. Enter Email and Password

   Enter your registered email address and password on the login screen.

3. Click 'Sign in'

   Click the “Sign in” button to log in.

4. Login Complete

   Once authentication is successful, you’ll be redirected to the Jinba App main screen.

SSO Login (Enterprise)

SSO login is available for organizations on the Enterprise plan.

Log in using your organization’s Identity Provider (IdP).

1. Access Jinba App

   Open your browser and navigate to Jinba App.

2. Click the SSO Login Button

   Click the “Login with SSO” button on the login screen.

3. Authenticate with Your Organization's IdP

   Your organization’s Identity Provider login screen will appear. Enter your credentials to log in.

4. Login Complete

   Once authentication is successful, you’ll be redirected to the Jinba App main screen.

Creating an Account

You can create a Jinba App account using the following methods:

Register with Google Account

When you log in with “Continue with Google”, your account is automatically created.

Register with Email Address

1. Click 'Sign up'

   Click the “Sign up” link on the login screen.

2. Enter Account Information

   Enter the required information such as email address and password.

3. Registration Complete

   Once registration is complete, you can start using Jinba App.

First-time SSO Login (Enterprise)

If you’re using SSO on an Enterprise plan, your account is automatically created on first login.

Forgot Password

For Email Login

1. Click 'Forgot password?'

   Click the “Forgot password?” link on the login screen.

2. Enter Your Email Address

   Enter your registered email address to send a password reset email.

3. Check Your Email

   Click the link in the email you receive to set a new password.

For SSO

If you’re using SSO, reset your password through your organization’s Identity Provider. Contact your organization’s IT administrator for details.

Troubleshooting

Cannot log in

Please check the following:

• Is your email address and password correct?
• If logging in with a Google account, have you selected the correct account?
• If using SSO, are your organization’s Identity Provider credentials correct?
• Try clearing your browser’s cache and cookies and try again

Error appears after login

This may be a temporary error. Please wait a while and try again. If the problem persists, contact support.