> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jinba.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Intercom

> Create contacts, send messages, track events, and fetch conversations in Intercom

## Overview

Intercom tools let you create contacts, send messages, track customer events, and retrieve conversations from Intercom.

## Key Features

* `INTERCOM_CREATE_USER`
  * Create or update a contact in Intercom
* `INTERCOM_SEND_MESSAGE`
  * Create a new conversation or reply to an existing one
* `INTERCOM_TRACK_EVENT`
  * Track customer events for analytics and automation
* `INTERCOM_GET_CONVERSATION`
  * Retrieve a conversation by conversation ID

## Authentication

For further details, [click here](/en/pages/credentials/intercom).

These tools require an Intercom access token. Some reply flows also require an Intercom admin ID as an input value.

**Note**: Treat API keys as sensitive information and never commit them to public repositories.

### Example: Create User, Send Message, Track Event, and Get Conversation

```yaml theme={null}
- id: create_user
  tool: INTERCOM_CREATE_USER
  config:
    - name: access_token
      value: "{{secrets.INTERCOM_ACCESS_TOKEN}}"
  input:
    - name: email
      value: "customer@example.com"
    - name: name
      value: "Intercom Flow Test User"

- id: send_message
  tool: INTERCOM_SEND_MESSAGE
  needs:
    - create_user
  config:
    - name: access_token
      value: "{{secrets.INTERCOM_ACCESS_TOKEN}}"
  input:
    - name: from
      value: '{"type":"admin","id":"{{secrets.INTERCOM_ADMIN_ID}}"}'
    - name: to
      value: '{"type":"user","id":"{{steps.create_user.result.id}}"}'
    - name: body
      value: "Hello from JinbaFlow!"

- id: track_event
  tool: INTERCOM_TRACK_EVENT
  needs:
    - create_user
  config:
    - name: access_token
      value: "{{secrets.INTERCOM_ACCESS_TOKEN}}"
  input:
    - name: event_name
      value: "flow_test_event"
    - name: email
      value: "{{steps.create_user.result.email}}"
    - name: metadata
      value: '{"source":"jinbaflow"}'

- id: get_conversation
  tool: INTERCOM_GET_CONVERSATION
  needs:
    - send_message
  config:
    - name: access_token
      value: "{{secrets.INTERCOM_ACCESS_TOKEN}}"
  input:
    - name: conversation_id
      value: "{{steps.send_message.result.conversation_id}}"
```