> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jinba.io/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about Jinba App Neo

## General

<AccordionGroup>
  <Accordion title="How is Jinba App Neo different from the previous Jinba App?">
    Jinba App Neo is the next-generation platform that succeeds Jinba App. What's new includes an agent-centric design (Skills, Connectors, and Knowledge attach directly to agents), AI execution in isolated session environments, continuous learning through Memory, and Skill management in the SKILL.md format.
  </Accordion>

  <Accordion title="Will data created during the Beta carry over to the official release?">
    Data from the Beta period is expected to carry over as a rule, but if there is a major change in the product, we may provide migration guidance. For important data, we recommend keeping the original files — such as knowledge sources — on your side as well.
  </Accordion>

  <Accordion title="Which AI models are used?">
    Anthropic's Claude family (Claude Opus 4.8 / Claude Sonnet 4.6 / Claude Haiku 4.5). You can choose a model per agent or as the workspace default. The model is fixed per chat and never changes mid-conversation.
  </Accordion>
</AccordionGroup>

## Chat

<AccordionGroup>
  <Accordion title="Pressing Enter doesn't send my message">
    This is by design. To avoid accidental sends when confirming Japanese input conversion, sending is `⌘ + Enter` (`Ctrl + Enter` on Windows).
  </Accordion>

  <Accordion title="Can I change the model or agent mid-chat?">
    No. The model and agent are fixed when the chat is created. To use a different model or agent, start a new chat.
  </Accordion>

  <Accordion title="Can I stop the AI while it's running?">
    Yes. Click the "Stop" button shown during a run to halt at any time. After stopping, you can keep sending follow-up instructions in the same chat.
  </Accordion>

  <Accordion title="I'm seeing a message that I've hit the usage limit">
    You've reached the monthly usage allotted by your workspace's plan. Wait for the reset date shown on screen, or talk to a workspace Owner about upgrading the plan.
  </Accordion>
</AccordionGroup>

## Agents and Skills

<AccordionGroup>
  <Accordion title="If I delete an agent, do its chats disappear too?">
    No. Chats that were attached to the agent are not deleted — they remain in your history as standalone chats. However, the agent's version history and audit log are deleted.
  </Accordion>

  <Accordion title="I've hit the Skill limit">
    There is a limit on the number of Skills that can be attached to a single agent (this comes from the underlying Anthropic Managed Agents platform). Consider consolidating or cleaning up existing Skills, or deleting ones you no longer need.
  </Accordion>

  <Accordion title="I want to tweak a shared Skill just for my agent">
    Use "Copy for this agent and edit" (fork) in the Skill editor. The original shared Skill is untouched, and you get a dedicated copy to edit.
  </Accordion>
</AccordionGroup>

## Connections and Knowledge

<AccordionGroup>
  <Accordion title="The AI can't see my jinba-flow flows">
    Check two things: (1) the flow is **published** on the jinba-flow side, and (2) you've run "Re-sync" on the connection card. If it still doesn't show up, verify that the connection's API key is valid.
  </Accordion>

  <Accordion title="Can I connect an MCP server running locally?">
    No. MCP servers need a public URL reachable from Anthropic's cloud. `localhost` and internal-network-only addresses cannot be used, and only the http-stream type is supported.
  </Accordion>

  <Accordion title="The content of a URL I registered as knowledge is stale">
    URL sources keep a snapshot taken at registration time. Run "Re-fetch" on the source to update it to the latest content.
  </Accordion>

  <Accordion title="If I register a lot of knowledge, does all of it get loaded?">
    There is a limit on how many items are loaded automatically when a chat starts; anything beyond it gets a "Not auto-loaded" badge. That said, the AI can still retrieve those items via search when needed, so they're worth registering.
  </Accordion>
</AccordionGroup>

## Memory and privacy

<AccordionGroup>
  <Accordion title="There's information I don't want the AI to learn">
    Turn off "Learn from chats" under "Settings > Memory" to stop new writes. For content already remembered, edit or delete individual entries from the list, or erase everything with "Delete all."
  </Accordion>

  <Accordion title="Can other people see my memory?">
    No. Your personal memory is yours alone. However, a shared agent's "agent memory" is shared among everyone who uses that agent.
  </Accordion>

  <Accordion title="Are connector credentials passed to the AI?">
    No. API keys and tokens are stored encrypted and are designed so the AI cannot access them.
  </Accordion>
</AccordionGroup>

## Other

<AccordionGroup>
  <Accordion title="I found a bug / I have a feature request">
    Send Beta feedback to [contact@carnot.ai](mailto:contact@carnot.ai). Including a screenshot and the steps to reproduce makes investigation much smoother.
  </Accordion>
</AccordionGroup>