> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jinba.io/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions and answers about Jinba App

## Login & Account

<AccordionGroup>
  <Accordion title="I cannot log in">
    Please check the following:

    * Is your email address and password correct?
    * If logging in with a Google account, have you selected the correct account?
    * If using SSO, are your organization's Identity Provider credentials correct?
    * Try clearing your browser's cache and cookies and try again

    If the problem persists, please contact support.
  </Accordion>

  <Accordion title="How do I register for an account?">
    You can create a new account from "Sign up" on the login screen.
    Alternatively, logging in with "Continue with Google" automatically creates an account.
    If you're using SSO on an Enterprise plan, your account is automatically created on first login.
  </Accordion>

  <Accordion title="I forgot my password">
    Click "Forgot password?" on the login screen and enter your registered email address.
    If using SSO, reset your password through your organization's Identity Provider.
  </Accordion>
</AccordionGroup>

## Chat

<AccordionGroup>
  <Accordion title="AI response stopped midway">
    This may be a temporary error. Please try the following:

    * Reload the page and send your question again
    * Wait a moment and try again

    If the problem persists, please contact support.
  </Accordion>

  <Accordion title="I cannot attach files">
    Please check the following:

    * Is the file format supported? (PDF, Word, Excel, images, etc.)
    * Does the file size exceed the limit?
    * Is the file corrupted?
  </Accordion>

  <Accordion title="Where is my past chat history?">
    You can view past chat history from the chat list on the left side of the chat screen. Click on a chat to resume the conversation from where you left off.
  </Accordion>

  <Accordion title="Can I delete a chat?">
    Click the settings menu (⋮) of the chat you want to delete in the chat list and select "Delete". Deleted chats cannot be recovered.
  </Accordion>
</AccordionGroup>

## Connectors

<AccordionGroup>
  <Accordion title="Connector won't connect">
    Please check the following:

    * Is the external service account valid?
    * Has the API key or token expired?
    * Are access permissions set on the external service side?

    Try "Re-fetch" on the Connector Management screen.
  </Accordion>

  <Accordion title="Getting errors when running connector">
    Possible causes of the error:

    * Connection is broken
    * Insufficient permissions
    * Invalid parameters

    Try re-fetching the connector or test individually on the Form Execution screen.
  </Accordion>

  <Accordion title="Jinba Flow connector not appearing">
    Please check the following:

    * Is the connector properly configured in Jinba Flow?
    * Does your Jinba Flow account have appropriate permissions?
    * Are your Jinba App and Jinba Flow accounts linked?
  </Accordion>
</AccordionGroup>

## Agents

<AccordionGroup>
  <Accordion title="I cannot create an agent">
    Creating agents requires workspace owner permissions. If you don't have permissions, please contact the workspace owner.
  </Accordion>

  <Accordion title="Agent is not working as intended">
    Please check the following:

    * Are the instructions specific and clear?
    * Are the required connectors configured?
    * Are the reference files properly uploaded?

    Run a test in Agent Builder to verify the behavior.
  </Accordion>

  <Accordion title="Published agent not visible to other users">
    Verify the publishing setting is set to "Published". Also, other users may need to reload the agent list.
  </Accordion>
</AccordionGroup>

## Tasks

<AccordionGroup>
  <Accordion title="Task is not executing">
    Please check the following:

    * Is the schedule correctly set?
    * Is the task in "Scheduled" state?
    * Is the agent being used valid?
    * Is the connector connection valid?
  </Accordion>

  <Accordion title="How do I check task execution results?">
    You can check from the "Completed" tab on the Task Management screen. Click on a task to view execution result details.
  </Accordion>

  <Accordion title="I want to stop a recurring task">
    Select "Cancel Schedule" from the settings menu (⋮) of the scheduled task. The task will return to draft state and automatic execution will stop.
  </Accordion>
</AccordionGroup>

## Other

<AccordionGroup>
  <Accordion title="What browsers are supported?">
    We recommend the latest versions of the following browsers:

    * Google Chrome
    * Mozilla Firefox
    * Apple Safari
    * Microsoft Edge
  </Accordion>

  <Accordion title="Can I use it on mobile devices?">
    Jinba App is recommended for use on PC browsers. While you can access it from mobile browsers, some features may be limited.
  </Accordion>

  <Accordion title="Where is my data stored?">
    For data security and privacy information, please refer to the [Jinba App Privacy Policy](https://jinba.io/privacy). If you're on an Enterprise plan, please also refer to your organization's security policy.
  </Accordion>

  <Accordion title="How do I contact support?">
    If your issue is not resolved, please contact [Support](https://app.jinba.io/support).
  </Accordion>
</AccordionGroup>